Digital Transformation Analyst (DGM/GM)

Position – Digital Transformation Analyst (DGM/GM)

Location- Delhi

No. of position - 1

Roles and Responsibilities

·       Design and implement Salesforce-based CRM solutions to support digital transformation initiatives.

·       Develop reports and dashboards on Salesforce to provide actionable insights and drive data informed decision making.

·       Conduct data analysis and statistical analysis using tools like Minitab or SPSS to identify trends, patterns, and areas for improvement.

·       Utilize Tableau for data analysis and visualization, ideally integrated with Salesforce.

·       Collaborate with stakeholders to define business processes and identify opportunities for process improvements using Lean and Six Sigma methodologies.

·       Build capacity within the organization on established processes and ensure adoption and adherence.

·       Engage with stakeholders to ensure their needs are met and manage their expectations throughout the project lifecycle.

·       Monitor and evaluate the effectiveness of digital transformation initiatives and make recommendations for adjustments and improvements.

·       Drive innovation and change management within the organization by staying up-to-date with industry trends and best practices.

·       Conduct research and analysis to support decision making and inform strategic planning.

Job Skills Required

·       Proven experience in digital transformation, Salesforce-based CRM designing, implementation, and adoption.

·       Strong business analytics and data analysis skills, including proficiency in advanced Excel for data analysis and processing.

·       Excellent communication skills in English and Hindi, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

·       Salesforce administration experience is desired.

·       Knowledge of statistical analysis and control of data using tools like Minitab or SPSS is desired.

·       Experience using Tableau for data analysis and visualization, ideally integrated with Salesforce, is desired.

·       Project management skills and experience in defining business processes.

·       Familiarity with Lean and Six Sigma methodologies for process improvement.

·       Strong stakeholder engagement skills and the ability to manage expectations.

·       Experience in monitoring and evaluation of projects.

·       Proven ability to drive innovation and manage change within an organization.

·       Strong research and analysis skills.

·       Bachelors/ Master’s in Computer/Management.

·       Minimum 6-8 Years of experience in managing Digital transformation/Management on a CRM Platform.