Head - Visitor Experience

Role Summary: 

Dharohar is looking for someone who loves to create the best customer experience. This role will require you to develop and implement strategies to attract, engage, and retain visitors while ensuring their satisfaction and enjoyment. The Head of Visitor Experience is responsible for overseeing and enhancing the overall visitor experience at Third Space.

What you will be responsible for? 

You will be responsible to: 

• Create and implement a visitor experience strategy aligned with the organization's goals
• Analyse the visitor journey to identify pain points and opportunities for improvement
• Ensuring efficient and effective visitor services, facilities, and infrastructure
• Tracking visitor metrics to measure performance and inform decision-making Working with cross-functional teams to create a cohesive visitor experience
• Promoting the visitor experience and managing visitor communications.

To succeed in this role, You must: 

• Love making people smile
• Be an active listener
• Build connections with people quickly
• Stay calm under pressure
• Be really observant

It would help if you: 

• Are process oriented
• Have experience in the hospitality/service sector
• Have attention to detail