SaaS Support Executive – Full-Time Remote Role

Tech for Social Good is a technology startup offering web and mobile-based software solutions, including a School Management System (https://techforschool.in/) and HR Software (https://peoplehub.co.in/). The SaaS Support Executive will be responsible for supporting the SaaS/software products we offer. Learn more about us at https://www.techforsocialgood.in/.

1. Skills Required

1. Communication: Proficiency in both English and Hindi (both languages are mandatory for the role).

2. Computer proficiency: Strong working knowledge of applications such as Word, Excel, PowerPoint, and email, with the ability to efficiently utilize their advanced features. The role also requires familiarity with various business and productivity tools, CRM systems, and the ability to quickly learn and adapt to new software as needed.

2. Personality Traits

1. Time and task management.

2. Punctuality and accountability.

3. Self-learning abilities.

4. Attention to detail and ability to follow instructions.

5. Analytical mindset with the ability to think beyond the surface.

6. Clear planning for balancing personal and professional life while working remotely (Monday to Friday, 9 AM to 6 PM, fixed working hours).

7. Ownership and reliability.

8. Proactiveness on calls, with the ability to conduct calls independently or with support and preparation.

3. Responsibilities

1. Setting up software like Tech for School ([Tech for School](https://techforschool.in/)) and PeopleHUB ([PeopleHUB](https://peoplehub.co.in/)) for clients.

2. Documenting tutorials.

3. Conducting software demos for prospective clients.

4. Providing online software training for Tech for School, PeopleHUB, etc.

5. Creating demo/tutorial videos for the software.

6. Handling emails and participating in team and client calls.

7. Calling prospective clients to schedule demo sessions.

8. Assisting with any other tasks required by the organization.

4. Position Details

Type: Full-time, remote position.

Working Hours: Monday to Friday, 9 AM to 6 PM.

5. Requirements

Immediate availability for the role.

Must not be enrolled in a full-time course, as this role requires full-time commitment.

Personal laptop required for the job.

6. Educational Qualification

We don't require any specific educational background. Any candidates who meet the skills mentioned in points 1 and 2, and are able to take on the responsibilities outlined, are the right fit for the role.

7. Selection & Training Process

Stage 1: During the interview, we evaluate the skills mentioned under Point 1, which include communication and computer skills.

Stage 2: After the interview and selection, each candidate undergoes a 7-day training program. During this period, we assess the personality traits outlined in Point 2 under Personality Traits.

At the end of the 7-day training, we conduct a review to determine whether the candidate is a suitable fit for the role. If significant skill gaps are identified, we provide feedback and inform the candidate, concluding the process after one week.

8. How to Apply: Click the "Apply" button to submit your application. For any queries, reach out to us on WhatsApp at +91 94296 92042.