Social Worker, Mumbai

Role: Social Worker, Mumbai
Experience: 1-3 years | Salary: Up to 4.2 LPA
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POSITION OVERVIEW:

The Case Worker/Social Worker plays a vital role in the rehabilitation and reintegration of children from institutions. By building intentional, trusting relationships with youth and supporting their transition from institutional care to society, the Case Worker facilitates healing, behaviour change, and long-term self-reliance. This role is best suited for individuals who are sensitive, passionate, and deeply committed to working with youth in vulnerable and often volatile settings.

The Caseworker/Social Worker will be directly reporting to the Program Manager. This is a full-time position based in Mumbai and requires sensitive, passionate and committed candidates.

KEY RESPONSIBILITIES:

Case Management & Direct Support

• Manage a cohort of 2530 youth and support each one towards emotional independence, self-reliance, and safety.

• Visit institutions, conduct group sessions, and identify children for supervision.

• Build trusting and empathetic relationships with youth in institutional, community, and aftercare settings.

• Conduct home visits and detailed assessments of each youth’s background, strengths, needs, and risks.

• Develop and implement Individual Care Plans (ICP) in collaboration with internal and external stakeholders.

• Monitor and document each youth’s progress, regularly reviewing and updating care plans.

• Provide regular one-on-one sessions to the children to offer emotional support.

• Identify and refer cases requiring professional mental health intervention.

• Facilitate group sessions to enhance their life skills, social and emotional skills and work readiness.

• Liaise with families to rebuild relationships and explore reintegration possibilities.

• Build linkages with external service providers: legal aid, education, vocational training, health services, etc.

Coordination & Networking

• Coordinate with institutional staff (superintendents, probation officers, counsellors) to support children’s development.

• Engage and Coordinate with lawyers, employers, vocational training institutions and all those involved in the child’s life

• Build relationships and closely work with the family members and the community of the youth.

Documentation & Reporting

• Maintain accurate, timely, and confidential records of all cases.

• Create reports and document the journeys of young people.

• Prepare reports, and documentation for JJB/CWC, and attend relevant hearings or meetings as needed.

• Cater to the needs of youth as well as the organization by being part of Ashiyana's other initiatives as and when expected.

WE ARE LOOKING FOR SOMEONE WHO:

• Feels called to be part of the healing and transformation of youth in closed institutions and sees them as capable of becoming self-reliant and positive contributors to the world.

• Connects with youth sensitively and empathetically and maintains emotional boundaries even in difficult or volatile situations.

• Has good problem-solving, decision making and conflict-resolution skills.

• Enjoys challenging and volatile situations and can find creative ways to deal with complex problems.

• Is sensitive, reflective, a good listener and exhibits a strong willingness to learn.

• Is a great team player, resourceful and works with a sense of possibility.

• Is willing and can work outside of normal business hours and holidays and/or weekends as needed.

• Upholds confidentiality and dignity while working with children and diverse stakeholders.

• Demonstrates strong communication, coordination, and organizational skills.

• Ability to work effectively with stakeholders and people from diverse backgrounds in a mutually respectful way.

SKILLS, QUALIFICATION AND EXPERIENCE:

• Education: Bachelor’s or Master’s degree in Social Work.

• 23 years of professional experience in a social work or case management role, preferably working with children within an NGO setting.

• Familiarity with case management approaches and trauma-informed care, child protection protocols, and psychosocial support frameworks is desirable.

• Proficiency in Hindi, English, and Marathi (optional).

• Knowledge of Microsoft Office and Google Workspace (Gmail, Google Drive, Google Docs, etc.).