Lead/Senior Lead Zonal Operations

Job Description

About Indus Action
 

At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of making public welfare unlock happen as a 'Do-Tank.' We desire candidates who want to partner with the Sarkar (state) and Samaaj (communities) in service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families.
 

Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparent organizational policies, and supportive work culture. As an aspiring Deliberately Developmental Organization (DDO) combined with our operating values of Listen.Act.Change. - we commit to nurturing active citizens and supporting enterprising individuals with a
 

growth mindset, professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We offer high cross-functional learning within the ecosystem as well. If you are about building for impact at scale, experimenting, and learning with joy along the way, then Indus Action is the
 

place for you, and we have been looking for you!
 

Position Summary
 

Indus Action is looking for a Lead/Senior Lead in Lucknow to project manage the engagements across different departments in the state to enable welfare access for the most vulnerable citizens. The projects will be in areas of sustained livelihoods (with a focus on the Building and Other Construction Workers Act) and other welfare entitlements offered for poverty alleviation by the state.
 

Role and Responsibilities
 

Zonal Operations -
 

● Diagnose for pain points and blockers in the process towards efficient welfare access alongside the Citizen Experience Learning Lab (CELL) within Indus Action and the relevant government department.
 

● Collaborate with CELL, monitoring team and the tech team internally, and with the relevant stakeholders across government departments to prototype solutions that support scaling within the state
 

● Monitor the effectiveness of the interventions, rigorously evaluate, and engage all stakeholders proactively in making improvements
 

● Build structures, systems to support the execution of the programs with a focus on continuous feedback loops from the impacted citizens and government stakeholders
 

● Develop and maintain project plans, timelines, and budgets for building state capacity for sustained delivery against prototype solutions
 

● Develop and maintain relationships with external partners and stakeholders, including government departments, NGOs, and private sector partners
 

● Manage alignment between stakeholders across different government departments (planning and labor) for effective integration
 

● Proactively identify possible risks in the delivery of committed outputs (welfare access to citizens) and align the team to mitigate for the same
 

Team Management:
 

● Manage and mentor teams to ensure they are equipped to achieve program objectives
 

● Provide feedback and coaching for enabling the development of team members
 

● Strengthen capacity within the team on project management, collateral development and knowledge management to strengthen organizational learning
 

Financial Management:
 

● Monitor program budgets and ensure that they are being managed effectively
 

Requirements

Requirements
 

Knowledge and Technical Skills
 

● Managing large scale projects
 

● Capable to work with senior level government functionaries and navigate through ambiguity toward aligned outcomes
 

● Ideate out of the box solutions through a complex situation in program management
 

● Good analytical (data/evidence gathering, analysis and interpretation, hypotheses framing and validation).
 

● Excellent communication and interpersonal skills
 

● Strong Excel capabilities
 

● Comfort with technology usage and products
 

Behavioral Competencies and Values
 

● Citizen-Focused Mindset: Upholding the principle of placing the vulnerable citizen at the center of every initiative
 

● Entrepreneurial Energy: Showcasing ownership of time and resources to yield solutions
 

● Dealing with Ambiguity: Maintaining grace under pressure and showcasing a progressive approach
 

● Growth Mindset: Perceiving every experience as a learning curve and an opportunity for growth
 

● Collaboration: Cultivating productive partnerships internally and externally.
 

Education and Experience
 

We believe that reaching our vision demands that we have the best and brightest group of leaders working to lead our organization. Here are the minimum qualifications we look for:
 

● Bachelor’s Degree from any stream (preference will be given to candidates with background of public policy & social science, Master’s degree is a good to have)
 

● Minimum of 8 years of experience in program management with at least 2 years of experience in the government sector
 

Benefits

Benefits
 

Compensation
 

The compensation will be based on the Indus Action‘s compensation bench marking rubric. The range of compensation will be depending on the qualifications, experience and fit to the role.
 

The candidate would need to use his/her own laptop and the organization will bear the annual maintenance cost up-to 12000 per year as per actuals