Help Desk Support Analyst

What you will need:

• Education: You have a Bachelor’s degree in IT, Computer Science, engineering or relevant field
• Experience: You have 2+ years of relevant, full-time work experience in the application support, supporting users in a remote/help desk environment
• Experience in endpoint/workstation experience – Dell preferred
• Experience in support Windows 10/11 in a corporate environment
• Experience in support MS Outlook
• Experience in support MS o365 suite desktop/web apps
• Experience in Azure/Endpoint Manager experience
• Must be team oriented and possess strong oral and written communication skills.
• Able to prioritize and multi-task effectively while working in a fast-paced, demanding environment
• Strong analytical and troubleshooting skills
• Certifications are a plus – Microsoft preferred
• Languages: Full fluency in English required and second language preferred
• Requirements: Existing work authorization is required where this position. WRI is unable to authorize visa work authorization

Location:  Mumbai 

Duration: 1 years as term hire extendable based on performance and project requirements.