Engagements Lead

Apurva.ai is a Bengaluru-based not-for-profit housed under the Centre for Exponential Change (C4EC) Foundation. It is a digital sense-making infrastructure for social change that enables change leaders to solve complex societal problems using AI-powered collective intelligence.

Position Overview:

We are seeking an experienced Engagements Lead to empower partner organisations in scaling value for their communities through Apurva.ai. This role requires strong execution, exceptional relationship management, and innovative thinking with a hands-on approach to driving progress.

The ideal candidate will have 5-8 years in partner success roles, responsible for aligning goals, validating use cases, overseeing onboarding, and fostering consistent engagement with a focus on adoption and scalable impact.

Key Responsibilities:

Strategic Partnership & Vision:

• Align with partners on the overall vision for the partnership and identify optimal use cases for Apurva implementation.
• Reimagine and redesign existing scenarios with client partners, discovering new possibilities for value creation.
• Engage comfortably with senior leadership and collaborate closely with their teams to drive execution and deliver results.
• Present roadmaps, demos, and progress updates effectively to internal and external stakeholders.
• Deeply analyse problem statements to ensure alignment with Apurva's offerings and the organisation's engagement goals.
• Enable smooth and seamless onboarding of partner organisations.

Adoption & Value Realisation:

• Work closely with partners to identify relevant problem statements and drive significant value creation at scale.
• Engage deeply with partner organisations to ensure they fully leverage Apurva's potential and continuously realise value.
• Proactively identify innovative use cases with partners to ensure consistent and sustained value creation.
• Build and maintain strong relationships with partners, serving as their primary point of contact for engagement initiatives.
• Provide constant feedback, insights, and recommendations internally to enhance the partner experience.

Impact & Enablement:

• Develop partner journey maps and engagement strategies for the entire partnership lifecycle.
• Co-create and document reference implementations and case studies to inspire other organisations.
• Identify and document real stories of impact from the field, sharing them with the broader network.

Performance & Stakeholder Collaboration:

• Define, execute, manage, and analyse key performance indicators (KPIs) to enhance account performance, ensuring consistent adoption, engagement, impact, and achievement of scale targets.
• Collaborate effectively with internal cross-functional teams to ensure smooth delivery and maximise mutual value creation.
• Facilitate network connections, collaborations, and meaningful interactions to maximise partnership value.

Requirements:

• People person, data-driven, proactive, go-getter with the rigour for execution.
• 5-8 years of proven experience in relationship management with partners.
• Preferably with development sector/social impact experience.
• Excellent interpersonal, communication and problem-solving skills and ability to collaborate with a diverse range of stakeholders, engage and influence stakeholders at all levels.
• Experience using CRM systems and engagement/analytics tools will be a plus.