Role: Associate Director/Director - Operations Lead, Delhi/Mumbai
Experience: 10+ years
Salary: Up to 40 LPA
Insight: The ideal candidate should have a proven track record of structuring, negotiating, and executing multiple partnerships with both government bodies and private sector companies. Experience in piloting and scaling digital applications is essential. The role also requires a strong understanding of the social sector, Common Service Centres (CSCs), fintech, agriculture, and rural development. Candidates whose experience is limited to overseeing project implementation will not be considered for this position.
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Role: Operations Lead - Network Team
What this role is about:
You'll be a key player in our newly formed Network Team. This team is focused on growing and strengthening our network by working closely with both our internal teams and external partners. A big part of your job will be to look at how we currently work and find ways to make things more efficient reducing costs, delivering support faster and more affordably, and making sure we use our technology platform to track everything. Ultimately, you'll help make our network strong and able to expand its reach.
What you'll do:
As the Operations Lead, you'll be in charge of making sure our network runs smoothly from start to finish. This includes:
- Designing how our network works: You'll develop the operational blueprints for how we'll function on the ground.
- Making things happen: You'll oversee the actual implementation of our programs and projects.
- Connecting with people: You'll build strong relationships with all our partners.
- Managing money: You'll be involved in budgeting and working with donors.
- Ensuring we follow the rules: You'll make sure we're compliant with all necessary regulations.
- Understanding our finances: You'll analyze the profitability of our network.
- Integrating our systems: You'll help connect different operational processes and technologies.
- Solving problems: You'll tackle challenges and find effective solutions.
This role is a great fit for you if:
- You enjoy figuring out how to make things work better.
- You can take initiative and work independently.
- You're comfortable in a fast-paced environment where things change quickly and there's always something new to learn.
Your main responsibilities will include:
- Setting strategy and putting it into action: You'll lead the planning and execution of projects across different regions, creating a clear operational plan for the next 1 to 3 years that aligns with our overall goals.
- Building collaborative models: You'll design ways for different organizations (NGOs, government, companies, financial institutions) to work together seamlessly so that the individuals we support (workers, entrepreneurs, farmers) can access ongoing opportunities for economic growth over several years.
- Making our network financially sustainable: You'll help create financial plans to lower our expenses and explore new ways to generate income for the long-term health of the network.
- Supporting our partners on the ground: You'll work closely with our partner NGOs to understand their challenges and help them use the network effectively to provide comprehensive support to their communities.
- Working well with others: You'll ensure good communication and teamwork within our team and with other relevant departments.
- Tracking progress and reporting: You'll create regular, insightful reports that show the status of our programs, projects, and key milestones. You'll also make sure we have effective systems in place to monitor and report on all our activities.
- Improving our programs: You'll ensure we learn from our experiences and research to continuously improve the quality of our programs.
- Developing our team: You'll foster a culture of coaching and mentorship to help team members grow their skills.
What you'll need to succeed:
- Experience: 10+ years of experience in setting up how new products or services are delivered, implementing go-to-market strategies, and scaling up startups.
- Collaboration skills: Proven ability to work effectively with a variety of different types of organizations.
- Adaptability: Comfort working in situations where things are not always clear and change happens rapidly. You should thrive in a fast-paced environment.
- Passion for our mission: A strong interest in the development sector and the communities we serve is essential (you don't necessarily need prior work experience in the social sector).
- Project management expertise: Strong skills in managing complex, multi-faceted projects, with the ability to prioritize effectively when faced with multiple or sometimes conflicting demands. You should be good at estimating the time and effort needed for tasks and projects and breaking down processes into manageable steps.
- Delivery model knowledge: Demonstrated success in developing and evaluating different delivery models (B2B, B2C, B2B2C, B2G) and choosing and implementing programs with a focus on efficiency and effectiveness.
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Hiring Note: Applications will be reviewed on rolling basis. This job is first posted on April 21, 2025 on GroundZeroJobs.Org
For any questions, ping us on WhatsApp Chat helpline: +91-8058331557
